Refund policy

Last updated: September 14, 2026

Our 60-Day Calm-Water Guarantee

Every PawSplash order is covered by our 60-Day Calm-Water Guarantee. Take your ChinRest Dog Life Vest to the lake, the pool, or the boat. If your dog's water days aren't noticeably calmer within 60 days of delivery, contact us for a full refund — no forms, no arguments.

How to Request a Refund or Return

To start a refund or return, email us at pawsplashsupport@gmail.com with your order number and the reason for your return. We'll respond with return instructions within 1–2 business days.

Items must be returned in the condition they were received — clean, unused for anything beyond a supervised trial swim, and with tags attached where possible. We reserve the right to decline a refund if a returned item shows signs of damage unrelated to normal inspection or trial use.

Refund Timing

Once we receive and inspect your return, we'll notify you that we've received it and let you know whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we'll cover the cost of return shipping or send a replacement at no charge. If you receive a damaged or incorrect item, please email us a photo along with your order number so we can resolve it quickly.

Exchanges

Need a different size or color? The fastest way is to request a refund for your original item and place a new order once your return is on its way to us.

Sale Items

Items purchased during a launch sale or promotional discount are eligible for the same 60-Day Calm-Water Guarantee as full-price items.

Late or Missing Refunds

If you haven't received a refund within 10 business days of approval, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at pawsplashsupport@gmail.com.

Contact Us

Questions about your return or refund? Email us any time at pawsplashsupport@gmail.com and we'll get back to you as soon as we can.